Refund policy

Twiga’s Print Shop – Return & Refund Policy

Last Updated: November 14, 2024

At Twiga’s Print Shop, all products are made to order. Because each item is custom printed, we can only offer returns or refunds in specific situations outlined below.

1. No Returns on Custom Products

All items are custom-made based on your submitted designs.
For this reason, we do not accept returns or exchanges unless the item arrives damaged or there is an error on our part.

2. When We Offer Replacements or Refunds

You may request a replacement or refund if:

  • Your item arrives damaged or defective

  • You receive the wrong item

  • There is a printing error caused by us

We may ask for photos to verify the issue.

3. When We Cannot Offer Replacements or Refunds

We are not responsible for issues caused by:

  • Low-resolution or poor-quality files uploaded by the customer

  • Typos or design mistakes in user-submitted artwork

  • Incorrect sizes, colors, or product selections made at checkout

  • Shipping delays caused by carriers

  • Incorrect shipping addresses provided by the customer

4. Reporting an Issue

If you believe your order qualifies for a replacement or refund, please contact us within 7 days of delivery.

Email: twigasprintshop@gmail.com
Include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging (if applicable)

5. Shipping Costs

In cases where we are at fault, we will cover the costs of replacement shipping.
If a replacement is requested for reasons outside our control, additional charges may apply.