Terms of service

Twiga’s Print Shop – Terms of Service

Last Updated: November 14, 2025

Welcome to Twiga’s Print Shop. By placing an order or using our website, services, or products, you agree to the following Terms of Service (“Terms”). Please read them carefully.

1. Overview

Twiga’s Print Shop (“we,” “our,” or “the Company”) provides on-demand printing services, including the production and shipment of custom-printed products based on user-submitted content. By using our services, you confirm that you are at least 18 years of age and legally able to enter into binding agreements.

2. User-Submitted Content

2.1 Ownership and Rights

You retain full ownership of all content, designs, artwork, photos, or materials (“Content”) you submit to us for printing. By submitting Content, you grant Twiga’s Print Shop a limited, non-exclusive license to reproduce such Content solely for the purpose of fulfilling your orders.

2.2 Content Restrictions

We allow printing of most Content as long as it is legal. You agree not to submit any Content that:

  • Violates any local, national, or international law

  • Contains copyrighted material you do not have permission to use

  • Contains hate speech, harassment, threats, or incitement of violence

  • Includes sexually explicit content involving minors

  • Promotes illegal activities

We reserve the right to refuse any order that violates these rules or may put us at legal risk.

2.3 Responsibility for Content

You are solely responsible for the Content you upload. Twiga’s Print Shop is not liable for disputes related to intellectual property infringement, misuse of images, or unauthorized reproduction.

3. Printing and Color Disclaimer

3.1 Print Quality

We strive to provide high-quality printing. However, final output may vary due to:

  • File resolution

  • Color calibration

  • Material differences

  • Screen vs. print color variations

3.2 Color Accuracy

Colors displayed on digital screens may not perfectly match printed colors. By placing an order, you acknowledge and accept slight variations in color, saturation, or brightness.

4. Payment and Billing

4.1 Accepted Payment Methods

Payments can be made through:

  • Our online store checkout

  • PayPal invoice (commonly used for recurring customer orders or bulk printing)

Orders will not go into production until payment is received in full.

4.2 Pricing

All prices are listed in the currency displayed at checkout and may change without notice. Taxes, shipping, and handling fees may apply.

4.3 Non-Payment

If payment fails or is disputed, we reserve the right to pause, cancel, or withhold shipments until the issue is resolved.

5. Production and Shipping

5.1 Processing Time

Production typically requires 2–3 business days before shipping. During peak seasons or high-demand periods, processing times may extend slightly.

5.2 Shipping Times

Shipping times vary depending on the destination, shipping method, and carrier. Estimated delivery windows are shown at checkout.

5.3 Shipping Delays

Once your package is handed to the shipping carrier, delays caused by postal services, customs, weather, or other external factors are outside our control. We are not liable for carrier delays, lost packages, or incorrect shipping addresses provided by the customer.

6. Use of Production Images for Social Media

By placing an order, you acknowledge and agree that Twiga’s Print Shop may take photos or videos of the production process (e.g., printing in progress, packaged products, behind-the-scenes content) for use on our social media accounts, website, or marketing materials.

We will not post or publicly share:

  • Sensitive personal information

  • Designs intended for confidential or private use (e.g., personal IDs, legal documents, etc.)

If you prefer your order not be photographed or shared, you may opt out at any time by emailing us at:
twigasprintshop@gmail.com

7. Returns, Refunds, and Reprints

7.1 Custom Items

Because items are custom-made, we cannot accept returns unless:

  • The item arrives damaged

  • The wrong item was sent

  • A printing error occurred on our end

7.2 Reporting Issues

If you receive a defective or incorrect item, contact us within 7 days of delivery with photos and a description so we can arrange a replacement or appropriate resolution.

7.3 Customer Errors

We are not responsible for printing issues caused by:

  • Low-resolution files

  • Typos in user-submitted designs

  • Incorrect formatting or layout in the provided files

8. Legal and Liability

8.1 Limitation of Liability

To the fullest extent permitted by law, Twiga’s Print Shop is not liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of profits or business

  • Shipping delays or carrier errors

  • Issues resulting from user-submitted Content

Our total liability for any order shall not exceed the amount paid for that order.

8.2 Indemnification

You agree to indemnify and hold Twiga’s Print Shop harmless from any claims, damages, legal fees, or losses resulting from:

  • Your Content

  • Your misuse of our services

  • Violations of these Terms

8.3 Compliance with Law

You agree not to use our services for unlawful purposes and will comply with all applicable regulations.

9. Changes to Terms

We may update or modify these Terms at any time. Updated versions will be posted on our website with the revision date. Continued use of our services indicates acceptance of the updated Terms.

10. Contact Information

For questions, support, or legal matters, please contact:
Email: twigasprintshop@gmail.com
Website: https://www.twigasprint.shop